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Conexon - Self-Provisioning/Self-Care Module

With Conexon's Self-Provisioning/Self-Care Module, operators can provide their subscribers with the freedom to manage their own accounts and services.

For example, using a web portal, they can easily upgrade their existing service package or bundle a new service with their current service subscription. Operators can also offer specific promotions or assign Quality of Service(QoS) tiers that can be easily managed by the subscriber through self-provisioning.

Conexon's Self-Provisioning/Self-Care Module enables the operators generate significant cost savings and operational efficiencies as requests and queries that would normally be handled through the call center can now be easily managed by subscribers themselves.

Providing subscribers with the ability to manage their own accounts provides operators with an edge over their competitors as they can tailor and deliver more personalized services to their subscribers. A more personalized service offering allows the operator deepen the one-to-one relationships it has with subscribers helping increase customer satisfaction and loyalty in addition to maximizing revenue generation.