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Service Management Modules
Learn how StarHub is using Conexon to generate new revenues and improve customer satisfaction
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August 2nd, 2007 - Interactive Enterprise delivers TR-069 Support
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Products
Conexon - Monitoring & Diagnostics Module
Conexon comes with a suite of monitoring and diagnostic tools that can measure the quality and performance of service delivery.
Parameters can be defined and established around specific performance metrics, which can then be managed and monitored by Conexon. Alarms can be created around particular parameters alerting the operator to any potential problems, which can then be easily analysed and resolved.
Conexon's Monitoring and Diagnostics Modules enables operator proactively manage the quality of service it delivers ensuring the subscriber has an optimal customer experience. Potential problems can be easily identified and resolved ensuring customer satisfaction is optimized and churn rates are minimized.