Business Solutions

Customer Retention

At the heart of any service provider business is the ability to capture and retain customers. Conexon enables service providers achieve this goal by providing a solution that is focused on rapid service delivery and efficient and effective management of the customer experience.

Because Conexon can provision complex service bundles across multiple service types and technologies, service providers can rapidly activate and manage services once they receive orders from individual customers. This ensures subscribers can be quickly turned on to services helping reduce the risk of customers moving to a competitive provider because of lack of service availability or long wait times in receiving services.

Once customers are activated, Conexon through its suite of application modules helps service providers manage the subscriber relationship by delivering tools that focus on enhancing the overall customer experience. With Conexon's self-provisioning/self-care functionality, service providers enable subscribers manage how they use services. They can easily upgrade their broadband services, apply restrictions such as parental controls or tailor when and how services can be used.

For the subscriber, this gives them the flexibility and freedom to use services exactly as the need. For the service provider, this means the ability to build stronger customer relationships that increase loyalty and customer satisfaction and reduce overall churn rates.